“We are going to celebrate the return from lockdown by offering spectacular quality, supreme service and unrepeatable value,” says Queens Hotel General Manager Paul Rogers. “We absolutely know that although our guests rightly expect to us to provide a clean and safe environment, they don’t wish to be constrained at every step. We are being both safe and clean and utterly responsible for both staff and guests, but above all we are going to offer a fun experience for everyone.”
The Hotel team have devised a series of high quality and keenly priced offers under The Great British Breakaway banner that has been in the planning for the last three months. Rogers expects a strong take-up of this opportunity to visit the hotel based in the very centre of Leeds with direct private access from the mainline Railway Station.
Offers include Two-Night Bed & Breakfast stays from just £66.50 per guest, Two-night Family Breaks from £193 per room including breakfast and packed lunch. Two-night Couples Breaks are from just £74 per person including a bottle of wine in room. Children under 16 stay free and the hotel is dog friendly.
The group has also announced that they will offer a free two night stay to key workers, across their twenty hotel portfolio from next month. 1,000 nights and breakfasts will be offered to front line workers and their partners as a thank you for help and support during the Covid-19 pandemic. The public can nominate deserving people for the treat which can be redeemed at any of the participating hotels until to Spring 2021.
Queens Hotel has a wonderful situation in the re-vitalised, thriving and dynamic Leeds City Centre. Majestic and totally fabulous; this landmark hotel overlooking Leeds City Square excels in every way. An impressively grand building dating back to 1937, The Queens has all the wow and wonder of Art Deco style elegance and an unwavering commitment to first rate service and standards.
It is part of the Q Hotels Group which consists of 21 outstanding upscale properties ranging from country houses, city locations, resort properties with amazing leisure, spa and sporting facilities including golf and tennis, to “away from it all” manor houses with expansive grounds on the edge of renowned beauty spots.
In complete contrast but just five miles away is the fabulous Oulton Hall. Set in rolling parkland, this amazing property has two golf courses, extensive spa and leisure areas and even Butler services for some rooms. York is just a 40 minute drive away as is the wonderful Yorkshire Dales National Park. The hotel is in close proximity to several major cycle routes.
Great British Breakaway offers include Two-Night Bed & Breakfast stays from just £91 per guest, Two-night Family Breaks from £250 per room including breakfast and packed lunch. Two-night Couples breaks are from just £205 per person including a bottle of wine in room. Children under 16 stay free and the hotel is dog friendly. An outstanding one night golf offer includes 36 holes, a packed lunch and a bucket of beers in the room.
“We understand that in these unusual circumstance our guests, and our staff, will place safety at the top of their checklist when choosing their hotel,” said Claire Steven the hotel’s General Manager.
Having studied the various cleaning and safety standard programmes available, Q Hotels Group, including both The Queens and Oulton Hall, has decided to go its own way with a detailed programme under the name Clean+Safe. Every aspect of the programme will be independently audited by acknowledged industry expert ‘Shield Safety Group’. This will ensure that hotels are listed on the ‘Safe to Trade Register’, available to local authorities.
“Inviting people into our hotels demands a degree of mutual trust,” says Steven. “We trust our customers to be responsible in respect of their own health and others, and they trust us to provide a safe environment. We have set very high standards of cleanliness and safety together with practical guidance for our teams on how best to implement.”
“The safety of our employees, guests and visitors is imperative and we have used the time while closed to explore the best way to move forward in preparation to open our doors.”
The Clean+Safe programme covers everything from ensuring any barriers are open at all car parks when guests arrive to a no-checkout policy when they leave. Unlike many other hotel operators, Q Hotels Group are determined to ensure the majority of facilities can still be used but there are comprehensive changes to the way they are run.
Based around Government guidelines, the new protocol applies to both front and back of house.
Some highlights include:
Audited Cleaning Regime
Hotel-wide cleaning to be to the highest possible standards and independently audited by industry specialists. TV remote control wiped with disinfectant, bagged and stickered as clean. All glassware, crockery, teaspoons removed and replaced with disposable items. Bedroom decluttered removal of bed throws and cushions.
Food & Beverage
Breakfast individually prepared and served, not self-service. “Grab&Go” wrapped snacks and drinks stations. Order at reception. Room Service menu, limited but of high quality, popular bought in items such as Stone Baked Pizza needing only minimal preparation and service. Restaurants and bars may not be opened immediately but plans prepared to allow physical distancing in all areas including kitchens.
Leisure and Spa
Emphasis on social distancing and cleanliness/hygiene protocols with particular emphasis on changing rooms, showers and toilets. In studios a minimum 10 minute window between classes to allow all equipment to be cleaned. Sports areas and activities where social distancing is not possible will remain closed.
One bather per 3m2. Saunas, steam rooms, hot tubs and spa pools will only open if social distancing is possible. Only one parent or carer allowed per child.